Privacy Policy for TokenFlowHQ
1. Introduction
At TokenFlowHQ, accessible through tokenflowhq.com, we are committed to respecting and protecting your privacy. We understand the importance of the personal data we process and have implemented rigorous safeguards to ensure that your information is handled responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our website and services.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all individuals who access or use our website or related services. In the context of this Policy, “personal data” refers to any information that relates to an identified or identifiable natural person.
TokenFlowHQ acts as the data controller in relation to your personal data, meaning we determine the purposes and means of the processing. If you have any questions regarding this Policy or the way your data is handled, please contact us at [email protected].
3. Categories of Data We Process
We collect and process the following categories of personal data, depending on how you interact with our website:
a. Usage Data
This includes data about your interaction with tokenflowhq.com, such as IP address, browser type and version, pages visited, time spent on pages, clicks, dates and times of visits, referring URLs, and other diagnostic data.
b. Account Data
When you create an account or register with us, we collect your name, mailing address, email address, and telephone number.
c. Profile Data
This includes information derived from your behavior or preferences on our site, such as product interests, behavior patterns, purchase history, and profile settings.
d. Communication Data
Information you provide when contacting our support team, including the content of email or submitted web forms, transcripts of communications, and our response history.
e. Technical Data
We collect data about the devices you use to access our site, including device identifiers, operating system versions, screen resolutions, and browser configurations.
f. Transaction Data
When you engage in purchases or transactions through tokenflowhq.com, we process payment card information (via secure third-party processors), billing/shipping addresses, and transaction history.
g. Preference Data
Your choices regarding marketing communications, newsletter subscriptions, and consent to receive product or company updates.
4. Legal Bases for Processing Personal Data
We process your personal data only when we have a lawful basis for doing so under GDPR and, where applicable, CCPA. These legal bases include:
– Contractual Necessity: To provide services you request or to fulfill our obligations under a contract.
– Legitimate Interest: To operate, protect, and improve our platform, provided these interests are not overridden by your fundamental rights and freedoms.
– Legal Obligation: Where processing is necessary for compliance with applicable legal requirements.
– Consent: When you have expressly agreed to the processing, such as for email marketing or optional data collection (which you can withdraw at any time).
5. Your Rights Under Data Protection Laws
You have the following rights with respect to your personal data:
– Right of Access: You may request confirmation of whether we process your personal data and receive access to that data.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of your personal data in certain situations, subject to legal obligations.
– Right to Restriction: You may restrict or limit the ways in which we process your data under certain conditions.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used format and, where feasible, request we transfer it to another controller.
To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests in accordance with the timelines required by applicable law.
6. Security Measures
We have implemented appropriate administrative, technical, and organizational measures to secure your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These include:
– Encryption of data in transit and at rest
– Role-based access controls and authentication measures
– Regular security audits and vulnerability assessments
– Backups and disaster recovery protocols
– Staff training and internal data protection policies
7. International Data Transfers
Your data may be transferred to, and processed in, countries outside of your jurisdiction, including the United States, where data protection standards may differ. In such cases, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or equivalent mechanisms, in compliance with applicable local laws and regulations.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including to comply with legal, regulatory, tax, or accounting requirements. Retention periods are defined as follows:
– Account and Profile Data: Retained until account deletion or 24 months after last interaction
– Communication Data: Retained for 2 years for support and audit purposes
– Transaction Data: Retained for 7 years in accordance with financial and accounting obligations
– Usage and Technical Data: Retained for 12 months for analytical and monitoring purposes
– Preference Data: Retained until you revoke granted permissions
Once retention periods expire, we securely delete or anonymize your personal data.
9. Cookie Policy
We use cookies and similar technologies to enhance user experience, improve website functionality, and analyze site usage. Cookies used on tokenflowhq.com fall into the following categories:
– Essential Cookies: Required for the operation of our website (e.g., session cookies or log-in verification)
– Functional Cookies: Enhance user experience by remembering preferences and settings
– Analytics Cookies: Help us understand how users interact with the website and identify areas for improvement
– Performance Cookies: Monitor system performance and stability
10. Cookie Management and Compliance
Upon first visit to tokenflowhq.com, you will be presented with a cookie consent banner, in accordance with GDPR and CCPA requirements. You may accept all, decline non-essential cookies, or customize your preferences. You may also adjust cookie settings at any time via your browser configuration or use the cookie management tool available on our website.
California residents have additional rights under the CCPA, including the right to opt out of the sale or sharing of their personal data. While we do not sell personal information for monetary consideration, we do comply with opt-out requirements where applicable.
11. Children’s Privacy
Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children under this age. If we become aware that we have unintentionally collected personal data from a child under 13, we will take immediate steps to delete such information. If you believe a child has provided us their personal data, please contact us at [email protected].
12. Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Significant amendments will be communicated through our website, and where required, we will obtain your consent. We encourage you to review this Policy regularly to stay informed of how we manage your data.
13. Contact Us
If you have any questions about this Privacy Policy, how your personal data is processed, or wish to exercise your legal rights, please reach out to us at:
Email: [email protected]
Website: https://tokenflowhq.com
We are fully committed to upholding your privacy rights and maintaining compliance with all applicable data protection regulations. Please contact us if you have any privacy concerns or inquiries.
